Check the Audio icon in the meeting controls. If it’s muted, click it to unmute yourself.
If you’re using an external webcam/microphone, check if it’s connected and turned on. For sound issues, also make sure you’ve selected the correct audio input.
Unplug your webcam/microphone (if it’s external), then plug it back in. Before plugging the device back in, try disconnecting all the other peripherals.
Check privacy permissions in your browser. Is it allowed to access the camera and microphone? See the instructions for Google Chrome, Mozilla Firefox, and Edge Chromium.
Try reloading the page, restarting your browser, clearing the cache, and disabling your browser extensions.
Update or reinstall your browser.
Try switching to a different browser or get the stand-alone Zoom desktop app.
If you experience problems using the Zoom desktop app - take a look at Zoom’s troubleshooting guides for issues with video and audio.
If nothing helps, contact the Tutor Success Team here.
