Edeely for Students

Getting started

• Why choose Edeely?
• How do I fill in my profile?
• How do I choose a tutor?
• How do I book a lesson?
• What are the rules of using Edeely for students?

General info

• What subjects can I study on Edeely?
• What languages are the lessons held in?
• What is a demo lesson?
• What is a lesson package?
• I forgot my password and can't log in. How do I reset my password?

Lessons

• A tutor didn't accept a lesson request
• Can I buy lessons one by one?
• How do I know if a lesson I booked is confirmed?
• Cancelation, rescheduling, and no-show policies

Group classes

• What are group classes?
• What's the difference between 1-on-1 and group classes?
• What are the benefits of group classes?
• What happens if I miss one of the classes of the group course?
• Can I book just one group class of the course?
• Can I cancel/reschedule one group class in a course?

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Billing

• How do I pay for lessons?
• My purchase didn't go through. What do I do?
• I paid for the lesson, but the tutor didn't show up. What do I do?
• Why are the prices different for different tutors?
• Are there any hidden fees?

Tech Issues

• What do I do if the site doesn't open?
• I can't see/hear the tutor. How do I fix it?
• The tutor can't see/hear me. How do I fix it?
• My browser says it can't access the camera and/or mic. How do I fix it?
• Audio/video is lagging
• Other tech issues

Communication

• How do I contact support?
• How do I leave feedback on my tutor?
• How do I leave feedback on Edeely?